Tuesday, April 22, 2008

Some Companies Really Don't Want my Business

So almost 4weeks ago I was blathering on about getting my water system upgraded. Read all the exhilarating details here:


At the time, I was getting two estimates (and ended up going with the third guy). The second guy said he'd send me an estimate. I figured it'd be a couple days, maybe a week tops. Past that kind of time and they don't want my business.

Today the quote finally arrived! 25 days after coming out to look at the job. They looked at the job on March 28, the estimate worksheet is dated April 16, and the envelope is dated April 21. Yeah, these guys are a stickler for punctuality... Only the USPS did their job in a timely manner by getting me the mail in one day.

To top it off, they didn't even quote me the material I asked for. I asked for the Iron Curtain iron filter and separate water softener. They quoted me a combined unit and an overall price $1,000.00 higher than I ended up paying another guy two weeks ago!

Now the big question is do I just throw out the estimate and forget about it or send it back with a note explaining how their way of doing business is not going to help them earn customers in the future?

I'm leaning towards option C, sending it back with the various dates highlighted and a note saying that by the time they finally wrote up the estimate I had already been enjoying the system installed by another company for over a week.


Iowa Greyhound said...

That sounds very typical. The highest priced contractor normally has the worst product and horrible customer service.

The more beat up their truck, the better the contractor normally is too.

Muskego Jeff said...

Very true in this case. The guy who FINALLY got me his quote had a nice new company van with huge advertising all over it.

The dude I went with had a big, old, rusty, unmarked full-size dually pickup packed to the top with supplies.

Anonymous said...

Send it BACK with comments. Sheesh.

-- Janine

Smudgemo said...

Maybe he really didn't want your business and dragged his feet because he has plenty of other work that is more profitable or something.

If so, he won't be too concerned about your reply. Then again, you never know...

Muskego Jeff said...

This kind of work is what they advertise in the yellow page ad. Water softeners, water heaters, iron filters, pressure tanks, and well pumps.

If they indeed didn't want my business, the guy should have grown a pair of balls and said so.

I would bet at least $1.00 USD that this is just their typical way of doing business.